Work Experience

1. Operations Manager (Nov. 2014 – Nov. 2015) (Contract)

Fortino Custom Cabinets, Woodbridge, ON, Canada

Summary:

  • Worked closely with the business owner on all aspects of the business (customer service, marketing, operations and sales).
  • Successfully selected, trained and supervised scheduling coordinator.
  • Designed and implemented PO tracking system to ensure that all suppliers’ orders are accounted for.
  • Streamlined reporting, scheduling and booking procedures.
  • Resolved all customers’ complaints and organized order monitoring system.
  • Optimized paperwork flow within the company.
  • Organized reporting system for installers and service technicians.
  • Closed multiple outstanding work and service orders worth over $100,000.

2. Assistant Manager (Nov. 2012 – Nov. 2014)

Huntwood Industries, Regina, SK, Canada

Summary:

  • Assisted manager in planning, directing and evaluating of the Regina branch operations.
  • Managed, delegated and co-ordinated jobs until completion, including delivery, installation, inspections and field service.
  • Communicated with customers regarding questions and concerns, resolved customer complaints when manager was not present.
  • Processed and reviewed invoices, profit loss reports, processed back charge forms, purchase orders from customers and builders.
  • Provided training to account coordinators and assigned duties as required.
  • Insured that all policies were followed and safety was implemented.
  • Assisted operations manager in dealing with all concerns and issues that were arising.
  • Helped manager in finding, hiring and training of new employees.
  • Scheduled and confirmed appointments with site supervisors.
  • Reviewed orders, ordered parts, scheduled delivery of Cabinets.
  • Reviewed inspection forms with field technicians and site supervisors.
  • Worked closely with field technicians and site supervisors to ensure all jobs were completed on time.
  • Reviewed all installation and service invoicing and submitted to head office.

3. Sales Associate (part time) (Sep. 2012 – Nov.2012)

General Nutrition Centers Inc., Regina, SK, Canada

Summary:

  • Execute price changes, ring sales and inventory control.
  • Process accurate and efficient sale and return transactions.
  • Receive, check and shelf merchandise orders to ensure GNC’s standard of store presentation.
  • Sell merchandise and interact with customers by following GNC’s prescribed selling methods.
  • Train other team members to use POS system and prepare end of day reports.
  • Assist store manager with streamlining business operations and work on deficiencies.

4. Intern (Feb. 2012 – Jul. 2012)

York Marble Tile & Terrazzo Inc., Toronto, ON, Canada

(Please click here to see the reference letter)

Summary:

  • Assisted project managers with project schedules, prepared weekly reports.
  • Cross referenced stone shop drawings with cutting tickets and packing slips.
  • Performed data entry of purchase orders and maintained company inventory and SAP systems.
  • Helped project manager with material orders and estimates.
  • Entered and maintained material requirements for large commercial projects. Used internal estimates to create picking orders.
  • Tracked material arrival to provide suppliers and project managers information in order to avoid potential pitfalls.

5. Customer Service Representative (Internship, May 2010 – August 2010)

(Please click here to see the reference letter)

American President Lines, St. Petersburg, Russian Federation

Summary:

  • Controlled cargo discharging and communicated information to subsidiaries in Europe.
  • Monitored and reported booking issues.
  • Entered cargo numbers into EDI system and exchanged information with Intermodal team.
  • Worked with customer claims and queries regarding booking situation.
  • Sorted out incoming correspondence and e-mails.
  • Conducted preliminary market research on prospective customers and businesses.

6. Marketing Research Coordinator (Internship, November 2009 – March 2010)

(Please click here to see the reference letter)

The Scandic Group of Consultants, St. Catharines, Ontario, Canada

Summary:

  • Developed a database of more than 30 lead directories.
  • Researched market data on a variety of consumer products.
  • Created export strategy reports for 10 international client companies.
  • Participated in trade show, represented product and developed business relationships with retailers.

7. Entrepreneur (March 2008 – August 2009)

(Please click here to learn more)

Attrakcion Ltd., Moscow, Russian Federation

Summary:

  • Developed, implemented, and sold a successful one-of-a-kind business that provided service for up to 200 clients per day.
  • Designed business plan in order to register the company in governmental institutions.
  • Successfully conducted business negotiations with business partners and contractors.
  • Designed and implemented marketing and advertising campaigns.
  • Hired, trained, and supervised a team of 10 employees

8. Project Manager (January 2006 – February 2008)

Art-Business-TV, Moscow, Russian Federation

Summary:

  • Facilitated and managed commercial construction project.
  • Completed variation analysis and maintained project budget.
  • Analyzed and processed project data (project worth $10 million).
  • Worked with plan documentation using MS Project and Visio.
  • Prepared monthly reports on funds allocated (more than $10 thousand monthly).
  • Supervised a project team of 5 employees.
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