1. E-commerce manager (Dec. 2015 – Present)

Green Moolaa Buy and Sell, Brampton, ON, Canada

Summary:

• Processing over $20,000 in online sales monthly
• Listing products in marketplaces using the right optimizing techniques
• Managing inventory on marketplaces
• Reviewing and directing incoming email and phone calls
• Responding to customer inquiries and other daily tasks of printing, packing and dispatching orders
• Creating new adverts using Amazon Seller Central, Amazon Advertising, eBay Seller Hub and Facebook Ads Manager
• Pricing products to include shipping and calculating profit margins
• Monitoring and editing existing listings online
• Checking, recording stock levels and preparing reports using Bravo POS

2. Operations Manager (Nov. 2014 – Oct. 2015) (Contract)

Fortino Custom Cabinets, Woodbridge, ON, Canada

Summary:

• Within a year closed multiple outstanding work and service orders worth over $100,000
• Worked closely with the director on all aspects of the business – customer service, marketing, operations and sales
• Analyzed and resolved scheduling, staffing and project related issues
• Successfully selected, trained and supervised new team members
• Monthly reporting and invoice management
• Implemented Jonas ERP system to ensure that all suppliers’ orders are accounted for
• Escalated issues relating to administrative matters and operation requirements to the director
• Resolved all customers’ complaints and organized order monitoring system
• Organized reporting system for installers and service technicians

3. Assistant Manager (Nov. 2012 – Nov. 2014)

Huntwood Industries, Regina, SK, Canada

Summary:

• Assisted the manager in planning, directing and evaluating the Regina branch operations
• Managed, delegated and co-ordinated projects until completion, including delivery, installation, inspections and field service
• Communicated with customers regarding issues and concerns, resolved customer complaints
• Processed and reviewed invoices, profit loss reports, processed back charge forms, purchase orders from customers and builders
• Managed over 20 accounts
• Provided training to scheduling coordinators and assigned duties
• Insured that all policies were followed and safety was implemented
• Assisted operations manager in dealing with all concerns and issues that were arising
• Interviewed, hired and trained new employees
• Reviewed orders, ordered parts, scheduled delivery of Cabinets

 

4. Sales Associate (part time) (Sep. 2012 – Nov.2012)

General Nutrition Centers Inc., Regina, SK, Canada

Summary:

• Executed price changes, rang sales and inventory control.
• Processed accurate and efficient sale and return transactions.
• Received, checked and shelf merchandised orders to ensure GNC’s standard of store presentation.
• Sold merchandise and interacted with customers by following GNC’s prescribed selling methods.
• Trained other team members to use POS system and prepare end of day reports.
• Assisted store manager with streamlining business operations and worked on deficiencies.

 

5. Intern (Assistant Project Manager)

 (Feb. 2012 – Jul. 2012)

York Marble Tile & Terrazzo Inc., Toronto, ON, Canada

(Please click here to see the reference letter)

Summary:

• Assisted project managers with project schedules, prepared weekly reports.
• Cross referenced stone shop drawings with cutting tickets and packing slips.
• Performed data entry of purchase orders and maintained company inventory and SAP systems.
• Helped project manager with material orders and estimates.
• Entered and maintained material requirements for large commercial projects. Used internal estimates to create picking orders.
• Tracked material arrival to provide suppliers and project managers information in order to avoid potential pitfalls.

 

6. Customer Service Representative (Internship, May 2010 – August 2010)

(Please click here to see the reference letter)

American President Lines, St. Petersburg, Russian Federation

Summary:

• Controlled cargo discharging and communicated information to subsidiaries in Europe.
• Monitored and reported booking issues.
• Entered cargo numbers into EDI system and exchanged information with Intermodal team.
• Worked with customer claims and queries regarding booking situation.
• Sorted out incoming correspondence and e-mails.
• Conducted preliminary market research on prospective customers and businesses.

 

7. Marketing Research Coordinator (Internship, November 2009 – March 2010)

(Please click here to see the reference letter)

The Scandic Group of Consultants, St. Catharines, Ontario, Canada

Summary:

• Developed a database of more than 30 lead directories.
• Researched market data on a variety of consumer products.
• Created export strategy reports for 10 international client companies.
• Participated in trade show, represented product and developed business relationships with retailers.

 

8. Entrepreneur (March 2008 – August 2009)

(Please click here to learn more)

Attrakcion Ltd., Moscow, Russian Federation

Summary:

• Developed, implemented, and sold a successful one-of-a-kind business that provided service for up to 200 clients per day.
• Designed business plan in order to register the company in governmental institutions.
• Successfully conducted business negotiations with business partners and contractors.
• Designed and implemented marketing and advertising campaigns.
• Hired, trained, and supervised a team of 10 employees

 

9. Project Manager (January 2006 – February 2008)

Art-Business-TV, Moscow, Russian Federation

Summary:

• Facilitated and managed commercial construction project.
• Completed variation analysis and maintained project budget.
• Analyzed and processed project data (project worth $10 million).
• Worked with plan documentation using MS Project and Visio.
• Prepared monthly reports on funds allocated (more than $10 thousand monthly).
• Supervised a project team of 5 employees.