Work Experience

  1. E-commerce specialist (Dec. 2015 – Present)

Green Moolaa Buy and Sell, Brampton, ON, Canada

Summary:

  • Listing products in marketplaces using the right optimizing techniques

  • Managing inventory on marketplaces

  • Reviewing and directing incoming email and phone calls

  • Responding to customer enquiries and other daily tasks of printing, packing and dispatching orders

  • Processing over $20,000 in online sales monthly

  • Creating new adverts on different E Platforms

  • Pricing products to include shipping and calculating profit margins

  • Monitoring and editing existing listings on line

  • Checking and recording stock levels

  • Developing and tracking spreadsheets

2. Operations Manager (Nov. 2014 – Oct. 2015) (Contract)

Fortino Custom Cabinets, Woodbridge, ON, Canada

Summary:

  • Resolved customer enquiries regarding products, service and installation

  • Handled and reviewed all incoming orders and processed invoices

  • Scheduled service and installation calls

  • Provided regular service updates

  • Implemented and maintained service reports

  • Reviewed deficiency lists

  • Trained and supervised the scheduling coordinator

  • Designed and implemented PO tracking system to ensure that all suppliers’ orders are accounted for

  • Streamlined reporting, scheduling and booking procedures

  • Resolved all customers’ complaints and organized order monitoring system

  • Optimized paperwork flow within the company

  • Organized reporting system for installers and service technicians

  • Closed multiple outstanding work and service orders worth over $100,000

3. Assistant Manager (Nov. 2012 – Nov. 2014)

Huntwood Industries, Regina, SK, Canada

Summary:

  • Assisted the manager in planning, directing and evaluating the Regina branch operations
  • Managed, delegated and co-ordinated jobs until completion, including delivery, installation, inspections and field service
  • Communicated with customers regarding issues and concerns, resolved customer complaints when the manager was not present
  • Processed and reviewed invoices, profit loss reports and purchase orders
  • Provided training to scheduling coordinators and assigned duties as required
  • Assisted manager in the hiring and training of new employees
  • Reviewed orders, ordered parts, scheduled delivery of cabinets
  • Performed filing and general office duties as required

4. Sales Associate (part time) (Sep. 2012 – Nov.2012)

General Nutrition Centers Inc., Regina, SK, Canada

Summary:

  • Executed price changes, rang sales and inventory control.
  • Processed accurate and efficient sale and return transactions.
  • Received, checked and shelf merchandised orders to ensure GNC’s standard of store presentation.
  • Sold merchandise and interacted with customers by following GNC’s prescribed selling methods.
  • Trained other team members to use POS system and prepare end of day reports.
  • Assisted store manager with streamlining business operations and worked on deficiencies.

5. Intern (Feb. 2012 – Jul. 2012)

York Marble Tile & Terrazzo Inc., Toronto, ON, Canada

(Please click here to see the reference letter)

Summary:

  • Assisted project managers with project schedules, prepared weekly reports.
  • Cross referenced stone shop drawings with cutting tickets and packing slips.
  • Performed data entry of purchase orders and maintained company inventory and SAP systems.
  • Helped project manager with material orders and estimates.
  • Entered and maintained material requirements for large commercial projects. Used internal estimates to create picking orders.
  • Tracked material arrival to provide suppliers and project managers information in order to avoid potential pitfalls.

6. Customer Service Representative (Internship, May 2010 – August 2010)

(Please click here to see the reference letter)

American President Lines, St. Petersburg, Russian Federation

Summary:

  • Controlled cargo discharging and communicated information to subsidiaries in Europe.
  • Monitored and reported booking issues.
  • Entered cargo numbers into EDI system and exchanged information with Intermodal team.
  • Worked with customer claims and queries regarding booking situation.
  • Sorted out incoming correspondence and e-mails.
  • Conducted preliminary market research on prospective customers and businesses.

7. Marketing Research Coordinator (Internship, November 2009 – March 2010)

(Please click here to see the reference letter)

The Scandic Group of Consultants, St. Catharines, Ontario, Canada

Summary:

  • Developed a database of more than 30 lead directories.
  • Researched market data on a variety of consumer products.
  • Created export strategy reports for 10 international client companies.
  • Participated in trade show, represented product and developed business relationships with retailers.

8. Entrepreneur (March 2008 – August 2009)

(Please click here to learn more)

Attrakcion Ltd., Moscow, Russian Federation

Summary:

  • Developed, implemented, and sold a successful one-of-a-kind business that provided service for up to 200 clients per day.
  • Designed business plan in order to register the company in governmental institutions.
  • Successfully conducted business negotiations with business partners and contractors.
  • Designed and implemented marketing and advertising campaigns.
  • Hired, trained, and supervised a team of 10 employees

9. Project Manager (January 2006 – February 2008)

Art-Business-TV, Moscow, Russian Federation

Summary:

  • Facilitated and managed commercial construction project.
  • Completed variation analysis and maintained project budget.
  • Analyzed and processed project data (project worth $10 million).
  • Worked with plan documentation using MS Project and Visio.
  • Prepared monthly reports on funds allocated (more than $10 thousand monthly).
  • Supervised a project team of 5 employees.
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